This role is responsible for implementing the customer services strategies, activities and campaigns in compliance with corporate standards and initiatives. Special focus areas will be: (1) enhancing the customer journey for external stakeholders across channels; (2) working closely with the Regional Customer Services Manager in terms of data reporting and analysis and (3) ensuring a sales-driven approach to customer service, contributing to income and volume. The role will be an integral part of the Business Development Team, leveraging opportunities and creating customer values.

Details

Reference number PHIL-411
Location Manila
Salary Band 5 (from a minimum of PHP 53,528 per month)
Duration Indefinite
Working hours Standard
Annual leave Standard
Closing date Monday 01 April 2019

Role overview

As Assistant Manager, you will be supporting the Business Development Manager in developing a customer services management plan. You are responsible for implementing the customer services strategies, activities and campaigns in compliance with corporate standards and initiatives. Special focus areas will be: (1) enhancing the customer journey for external stakeholders across channels; (2) working closely with the Regional Customer Services Manager in terms of data reporting and analysis and (3) ensuring a sales-driven approach to customer service, contributing to income and volume. The role will be an integral part of the Business Development Team, regularly leveraging opportunities and creating value across customer services touchpoints.  

To be qualified for the role you will need to have: 

  1. At least two (2) years of previous customer service work experience in managing and motivating teams to deliver high quality products and services
  2. Experience of collecting & responding to client/stakeholder feedback and identifying needs & identifying ways in which services can be improved, and taking these forwards with relevant colleagues

Experience in managing Change and Business development and client relationship management will be of a plus. 

How to apply

http://tinyurl.com/PHI-411ext