Reporting into Exams Operations Manager, you will support computer-based tests, exams systems and delivery in country as well as ensure exams delivery runs smoothly. You will support, train as well as monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.

Details

Reference number PHIL-462
Location Philippines, Manila
Salary Pay band 4 (from min of PHP 517,000 per annum)
Duration Indefinite
Working hours Standard
Annual leave Standard
Closing date Tuesday 18 June 2019

Role overview

British Council Philippines is currently looking for an IT Service Delivery Officer join their Exams team.

Reporting into Exams Operations Manager, you will support computer-based tests, exams systems and delivery in country as well as ensure exams delivery runs smoothly. You will support, train as well as monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.

You can take pride in the fact that you will be conducting training for, support and closely monitor local IT service vendors and venue technicians from a technical perspective. You will provide technical support to deliver paper-based tests and computer-based tests. You will be given the opportunity to support operations teams by ensuring systems are compliant, working and optimally used.

You will bring along experience in B2B/B2C customer service environment as well as ability to deliver excellent standards of customer service. You will have English at Proficiency Level B2 as well as excellent computer skills, solid knowledge of hardware, software. You will understand and experience of risk and compliance management.

How to apply

https://tinyurl.com/PHIL-462e