Customer Service Executive
The successful candidate will ensure a high quality and efficient integrated customer service experience for customers that meet all of British Council's Key Performance Indicators (KPIs) for customer satisfaction.
|Salary||Pay Band 4|
|Duration||1 year fixed term|
|Working hours||The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.|
|Closing date||Wednesday 15 December 2021|
The main responsibilities include:
- Answering first level enquiries received in person, by email, telephone, live chat and social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
- Understanding customer needs and turning enquiries into sales to meet the agreed sales conversion targets
- Registration and cross-selling relevant British Council services and products where appropriate
- Keeping accurate databases /records, and projects
Read more about the role profile here.