The successful candidate will ensure a high quality and efficient integrated customer service experience for customers that meet all of British Council's Key Performance Indicators (KPIs) for customer satisfaction. 

Details

Location Taguig, Philippines
Salary Pay Band 4
Duration 1 year fixed term
Working hours The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.
Closing date Wednesday 15 December 2021

Role overview

The main responsibilities include:

  • Answering first level enquiries received in person, by email, telephone, live chat and social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
  • Understanding customer needs and turning enquiries into sales to meet the agreed sales conversion targets
  • Registration and cross-selling relevant British Council services and products where appropriate
  • Keeping accurate databases /records, and projects

Read more about the role profile here.

How to apply

  • For external candidates, apply through this link on or before 23.59 Manila Time (GMT +8).
  • For internal candidates, apply here on or before 23.59 Manila Time (GMT +8)
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