This reflective workshop helps managers perfect their writing skills and become a helpful resource for their staff.

Through discussions, group work and hands-on practise you will explore the principles of modern business writing. You will then be able to apply what you’ve learnt to your own documents and advise others on how they can improve.

Who should attend?

Both experienced and new managers will benefit.


  • Improve the style and accuracy of your own writing
  • Be better equipped to review your staff’s writing
  • Become a guide for team members and colleagues

Learning Objectives

  • Practise writing more effective documents
  • Identify the strengths and weaknesses of your staff’s writing
  • Learn to edit other people’s writing 

Course Outline

Introduction and Overview

  • Analysing what makes an effective document
  • Introducing the 5Cs of business writing

Language: Clarity

  • Writing in plain English
  • Using effective bullet pointing
  • Making your writing flow
  • Writing concisely

Language: Tone

  • Making your writing more reader-focused
  • Writing positive messages
  • Using a polite and sincere tone


  • Saying ‘no’ effectively
  • Responding to complaints
  • Giving bad news
  • Adjusting your tone

Reports and Organisation

  • Structuring reports
  • Making sure your logic is complete
  • Using linking words to logically connect information


  • Recognising common errors
  • Using verbs correctly


  • Giving feedback sensitively
  • Using readability statistics
  • Summarising texts

Course information

Length: 2 days 

Maximum class size: 16