This reflective workshop helps managers perfect their writing skills and become a helpful resource for their staff.
Through discussions, group work and hands-on practise you will explore the principles of modern business writing. You will then be able to apply what you’ve learnt to your own documents and advise others on how they can improve.
Who should attend?
Both experienced and new managers will benefit.
Benefits
- Improve the style and accuracy of your own writing
- Be better equipped to review your staff’s writing
- Become a guide for team members and colleagues
Learning Objectives
- Practise writing more effective documents
- Identify the strengths and weaknesses of your staff’s writing
- Learn to edit other people’s writing
Course Outline
Introduction and Overview
- Analysing what makes an effective document
- Introducing the 5Cs of business writing
Language: Clarity
- Writing in plain English
- Using effective bullet pointing
- Making your writing flow
- Writing concisely
Language: Tone
- Making your writing more reader-focused
- Writing positive messages
- Using a polite and sincere tone
Correspondence
- Saying ‘no’ effectively
- Responding to complaints
- Giving bad news
- Adjusting your tone
Reports and Organisation
- Structuring reports
- Making sure your logic is complete
- Using linking words to logically connect information
Grammar
- Recognising common errors
- Using verbs correctly
“Vetting”
- Giving feedback sensitively
- Using readability statistics
- Summarising texts
Course information
Length: 2 days
Maximum class size: 16